ShangrilaGems ‘The Best Gems on the Web!’ Gem-A Corporate Member ShangrilaGems are an ETHICAL MANUFACTURER Please note this is a very clean gemstone but there are some dust marks and moisture on the gem that may look like inclusions - but they aren’t. Exquisite Madeira Citrine - this is a truly exceptional gemstone.  Just look at the color.  Madeira Citrine is so named after the rich tones of the local Madeira wine from the Portuguese Island of Madeira in the Atlantic ocean. Citrine is routinely heat treated.  It is heated from the gemstone amethyst and when heated it turns this awesome golden shade.  It citrine is then irradiated it will turn back to Amethyst.  The heating of gemstones has been done for may thousands of years.    Citrine is well known in crystal work as a success and prosperity stone to the point that it is called the “Success Stone.” It is said to promote and manifest success and abundance in all areas, and in many ways. It is particularly used to promote success in business if used in the cash box of a shop, carried or worn, earning it another nickname, “Merchant’s Stone.” In addition to manifesting abundance, citrine also brings energies of generosity so that the prosperity and success is shared. ABOUT ShangrilaGems – follow us on Instagram @ShangrilaGems

EDUCATION AND PROFESSIONAL MEMBERSHIP We are Corporate Members of the GEMMOLOGICAL ASSOCIATION OF GREAT BRITAIN and both the owners of ShangrilaGems hold an MSc.

KNOWLEDGE AND EXPERIENCE ShangrilaGems are an Anglo Indian company with many years experience in the gemstone industry. Through our network of contacts we are able to source rare and interesting items.  We also gain advanced insight of new gemstone treatments that are coming on to the market so we are knowledgeable when gemstones are presented to us. It is crucial for us to keep our knowledge current to accurately represent our items.  New gemstone treatments are invented all the time!

MANUFACTURING AND SHORT ROUTE TO MARKET We own a manufacturing outlet in Jaipur, India where we cut many of our stones – so the route to market is short and our stones are not only great quality but great value.   We have a group of cutters that were trained by an Idar Oberstein master cutter, hence the impeccable quality of our range of precision cut gems  - please see our Rare gem cut section.

ETHICAL MANUFACTURING Our gems are ethically manufactured with no children and good working conditions.  We cannot guarantee ethical practices at the gem mines as we can’t see what is happening.  And if we can’t see it we can’t guarantee it is ethical.  This is our philosophy.

HIGH QUALITY GEMSTONE VERIFICATION  ShangrilaGems use the best quality gem identification and testing equipment to ensure authenticity. This includes a refractometer, Chelsea Filter, polariscope, 30 times magnification loupe and high quality microscope and digital measuring devices. Our equipment is manufactured in Switzerland and Germany to the highest specification.

ALL TREATMENTS ARE STATED Many gem sellers don’t understand gem treatments or maybe know about them but do not disclose them.   This is not acceptable. ShangrilaGems give clear indications of all treatments to our customers.

HONEST PHOTOS AND VIDEOS ShangrilaGems make huge investments in photographic and video equipment and spend a large amount of time to obtain the most fair and realistic shots of our items. Our photos and videos are not enhanced in any way, dust spots aren’t even removed. We will take photos of the items on different backgrounds to give you a true idea of what you are buying.

RETURNS Not happy with your item? You have 14 days from delivery to return the item to us.  All items have an unconditional money back guarantee as long as they are returned exactly as they arrived.

FEEDBACK  Please, please leave feedback. If you are not happy with your item please contact us prior to leaving feedback so we can discuss a return with you.