We are “Ilsa Gems” from Indonesia.we start business as gems cutter since 2008.We will always give the acurate description in every gems that we sell. Your satisfaction is the most important thing for us .

Treatment : HEAT ONLY

Photo we give you the real condition image and video of the Citrine, without editing and arange of color. What you see in image and video is 100 % acurate.and you will get the right beauty gems.

Guaranteed :

We guaranteed for all of GEMS that we sell is same with the explanation. If you receive the item that not the same with our explanation,you can return the item to us before 14 days after you received. And we will give your FULL money back .

PAYMENT :

- WE PREFER PAYPAL,ALL MAJOR CREDIT CARDS ACCEPTED VIA PAYPAL.WINNERS NEED TO PAY THEIR ITEMS WITHIN 7 DAYS AFTER AUCTION ENDS

Handling and Shipping:

1. - We send Gemstone to worldwide with services that we provide.

2. - We will send Gemstone 1 day after we receive the payment from buyer.(Saturday,Sunday,and public holiday not inculded)

3. - If you are pay insurance for register mail, we will send your Gemstone by Indonesian register post with insurance .it will take 25-45 business day.And you will get the tracking number.

4. - If you are pay insurance for EMS ,we will send your Gemstone by EMS service with insurance. It will take 10 -14 business day. And you will get the tracking number.

IMPORTANT NOTES !!! :

• For Register post without insurance.we are not responsible for any damage or lose item and we cant refund for your purchase.But usually,Register post is run very well.

• Register post service can't be tracked in CANADA and AUSTRALIA.

Feedback :

Every buyer will get a positive feedback from us after you send the payment. And we really hope that you can give us a positive feedback as well. Please let us know first if you have a problem or any complain before you leave a negative feedback. And we will found the best way for both of us. We will responsible with all of your problem.