============================================================

100% Satisfaction Guarantee

Welcome to our new store on GemRock! We specialize in natural Colombian emerald gemstones, ensuring the highest quality and authenticity. Your satisfaction is our top priority, and we back every purchase with a 100% satisfaction guarantee. With a commitment to integrity, exceptional service, and customer satisfaction, we are here to assist you. If you have any questions, feel free to reach out via the GemRock Contact Seller page—we’ll respond as quickly as possible. Thank you for visiting, and we look forward to serving you!

===========================================================

Feedback

• If You Are Satisfied With Our Service, We Sincerely Hope You Can Leave Us A Positive Comment And Write The Details Of The Transaction

• Please Do Not Leave Us Neutral Feedback, Because They Are All The Same As The Negative Feedback.

• Our Goal Is To Make Sure You Are A Happy Buyer And Pleasant Shopping With Us. If Any Problem, Please Contact Us Firstly, We Will Do Our Great Effort To Help You Out And Solve The Problem.

============================================================

Shipping To: Worldwide

============================================================

*** Combine-shipment Cost Details List Below***

• We Allow Combine Shipment For The Minimum To Maximum items

• Excess Shipping Cost Will Be Refund

• We Ship Within 24 Hrs. After Receiving The Complete Payment

• All Orders Are Packaged & Shipped With Great Care And Delivered By An Tractable Courier Service.

============================================================

*** Shipping Transit Time Details List Below ***

• FedEx Express - (Delivery 4 Working Days)

• Dhl Express - (Delivery 4 Working Days)

• Delivery Times May Vary, Especially During Peak Periods.

• Note: Please Provide Physical Address And Telephone Number While Making For Payment For - Dhl, FedEx & Ems.

• Insurance $100 Free Of Charges(Dhl,FedEx & Ems)

============================================================

*** Quick Customer Care Service***

For More Information About The Services - Please Contact Us

WhatsApp +61410366211

Send us an Email: (contact@colonialgemstones.com)

============================================================

*** Express Courier Cost Details List Below ***

• DHL Express: $50 - $70 USD (Varies by country)

• FedEx Express: $50 - $70 USD (Varies by country)

• EMS Express: $50 - $70 USD (Varies by country)

• Combined Shipping (Max Items) for DHL/FedEx/EMS: $50 - $70 USD (Varies by country) For any shipping inquiries, feel free to contact us!

============================================================

*** Payment Policy***

• Buyers have up to 7 days to complete their payment after purchase.

• International payments are accepted only via bank transfer (wire).

• We offer local payment options in Japan, Australia, the UK, Europe, Switzerland, Hong Kong, and China.

• Orders will not be shipped until payment is received in full and successfully verified.

============================================================

*** Buyer Bidding Restriction***

Some of our products are available through auctions. Payments must be received within 7 days of the purchase date. Failure to do so may result in reporting to GemRock support, which could lead to permanent account restrictions or a bidding ban. Please ensure timely payment to continue enjoying our auctions.

============================================================

*** If Buyer Wants A Certificate***

• Don't Make The Payment For The Item First,

• Pay Certificate Cost First,

• Once Seller Confirmed Your Money For Certificate Next You Can Pay For The Cost Of The Item

• Certificate Cost Email (contact@colonialgemstones.com)

============================================================

*** Import Customs Tax ***

• The Buyer Is Fully Responsible For Any Import Customs Duties And Taxes In His Country. We Do Not Have Any Control Over These Duties, Taxes &, Etc.

• Import duties, taxes, GST and VAT are not included in the item price.

• VAT and customs clearance will be paid to FedEx / DHL by the customer.

============================================================

*** Return Policy***

• After Receiving The Item - "Contact Seller Within - 7 Days"

• Refund Will Be Given As - " Replacement "

• Please note, if the winning bidder decides to cancel/withdraw they will bear the risk, cost of all shipping, and return import duties of the seller

============================================================

**** Gemrock & Seller Money-Back Guarantee Applies When ****

• The Buyer Doesn't Receive An Item

• The Item Received By The Buyer Doesn't Match The Listing, For Example:

1. The Seller Sent The Wrong Item, Or

2. The Item Arrives Broken, Damaged, Or Faulty

============================================================

*** (Seller Refund Policy) Get Your Refund ***

Once The Item Is Delivered To The Seller, Your Refund Should Be Processed Within 2 Business Days. Your Refund Will Be Sent To Your Original Payment Method And Funds Are Usually Available Within (3 -5 Business Days). Email (contact@colonialgemstones.com)