About Us

First and foremost we appreciate your patronage and we will do everything we can to make your buying experience as easy and stress free as possible. If you have a problem contact us and we will work with you to be sure you are happy with your purchase. In order to do this we have a few requirements and recommendations you should read.

Any gem, rock or mineral we carry can be certified, many already are. Many have certifications that are initiated by our suppliers. Many of our suppliers are certified graduate gemologists and some have their doctorate degrees in relevant fields.

We sell only natural, earth mined gems of the highest quality as available and we get first choice with many cutters and miners due to our bulk buys. We hand pick every gem and even our semi-precious cabochon selection we often go through over 1000 gems to find 1 or 2 unique and beautiful cabochons with the best color, polish, pattern and cut. We also sometimes buy rough and have gems cut to save our customers even more.


Payment via Paypal, Payments must be received within 24 HOURS of item close date. All orders are processed within 24 hours from payment, unless it is a custom order or otherwise specified. We ship to the shipping address you provide during the Gem Rock checkout and are not responsible for wrong or undeliverable addresses.International Payments are accepted Only by Paypal. Bank Transfers accepted for Orders more than 500$.

SHIPPING:

Your items will be ship via register mail.If customer demand prompt shipping via DHL. we will charge $30 per parcel under 500 grams.

REFUNDS:
If You have any problems when you receive your goods, Please contact us without any hesitation in 3 days if you are not satisfied with your purchase, Please send back item within 20 days .We will glad to exchange, replace or refund your full payment.If you like our item(s) or have any questions with them, Please Contact Us at anytime

Privacy Policy:

All of our customer information (Name, address, phone numbers, Email, etc.) are private and secure. We do not participate in or contribute to cooperative or shared databases that give other companies access to information.