Shipping Information

• Shipping Method: Your items will be shipped via registered mail

• Expedited Shipping: For customers who require prompt delivery, we offer DHL shipping at a cost of $50 per parcel and 60 (up to 500 grams).

• Combined Shipping: We provide options for combined shipping on multiple items to reduce costs.

• Shipping Timeframe: Please allow a reasonable timeframe for delivery, which may vary based on destination and customs processing.

If you have any questions regarding shipping or specific requirements, feel free to contact us!

Important Notes

• Photography: All images are taken in natural light; no artificial lighting is used.

• Outdoor Daylight Photos: The photographs accurately reflect the gemstones' appearance.

• Combined Shipping: We provide combined shipping options for multiple items.

• Weight & Size Variability: Please note that the weight and size of gemstones may vary slightly due to differences in the calibration of weighing and measuring scales.

• Import Duties: Import duties, taxes, and charges are not included in the item price or shipping fees and are the buyer's responsibility. We recommend checking with your country’s customs office to determine any additional costs prior to bidding or purchasing. These charges are typically collected by the shipping company or when you pick up the item and should not be confused with additional shipping fees.

Refund Policy

If you encounter any issues with your purchase, please contact us within 5 days of receiving your item. If you are not satisfied, you may return the item within 10 days for an exchange, replacement, or full refund.

To initiate a return:

1. Contact Us: Reach out to us via email or message to inform us of your concerns.

2. Return the Item: Please return the item in its original condition within the specified timeframe.

3. Processing: Once we receive the returned item, we will process your exchange, replacement, or refund promptly.

We value your satisfaction and are committed to ensuring a positive shopping experience. If you have any questions or need further assistance, please don’t hesitate to reach out!

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.

• Information Collection: We collect personal information such as your name, address, phone number, and email solely for the purpose of processing your orders and providing customer support.

• Data Security: All customer information is stored securely and is accessible only to authorised personnel. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

• Use of Information: Your information is used exclusively to fulfill your orders, communicate with you about your purchases, and improve our services. We do not share, sell, or distribute your information to third parties without your consent, except as required by law.

• Cookies: Our website may use cookies to enhance your browsing experience. You can choose to accept or decline cookies; however, declining cookies may prevent you from taking full advantage of our website.

• Your Rights: You have the right to access, correct, or request the deletion of your personal information at any time. Please contact us if you wish to exercise these rights.

If you have any questions or concerns regarding our privacy policy, please do not hesitate to reach out to us. Your privacy is important to us, and we are dedicated to ensuring it is respected.

Payment Information

We accept payments exclusively through PayPal. This secure payment method ensures that your financial information is protected.

Payment Process:

1. Checkout: After selecting your items, proceed to checkout.

2. PayPal: Choose PayPal as your payment method. You can either log into your PayPal account or make a payment using a credit/debit card without a PayPal account.

3. Confirmation: Once the payment is processed, you will receive a confirmation email detailing your order.