PLEASE READ AND EXAMINE ALL INFORMATION, PHOTOS, TERMS, AND CONDITIONS PRIOR TO BIDDING. IF YOU HAVE ANY DOUBTS ABOUT ANYTHING PLEASE ASK.

DESCRIPTION – please view photos as part of the description

Stock Number: 0413001059212120999

Gem Stone: Quartz var. Citrine

Origin (where mined): Brazil
Shape: Oval Mixed Step Cut

Colour: Golden-Yellow

Clarity: VVS
Pieces: 1pcs

Brightness: Bright

Transparency: Transparent

Treatment: Heat ONLY

COMBINE SHIPPING

Save money on shipping by combining purchases. We do not charge extra for combining items if they are all purchased within the first 7 days of the first purchase. At the time the first item is purchased, please notify us that you wish to combine shipping.

SHIPPING

We ship to most countries and if you have any doubts please contact us for confirmation prior to bidding.

Our standard shipping is via Registered Post with a tracking number. The average delivery time is 10-14 working days.

We will send your purchase within 48 hours of receipt of confirmed payment, except on weekends, public holidays, or postal strikes.

Items are shipped from Greece.

INSURANCE

Although insurance is optional it is recommended. All parcels are sent with registered post service requiring a signature and tracking number. If you request a different form of sending that does not require tracking and signature, the insurance will not apply even if it is paid for.

There is always a small risk when sending parcels that they may get lost or the contents damaged, in the event that you opt out of paying insurance you acknowledge and assume all risks whatever they may entail.

In the event you do include insurance, the insurance covers the cost of the items purchased. It does not cover the cost of posting or the insurance cost.

If an item purchased can be replaced with the same or similar then the insurance will cover this option. If the item can not be replaced, a refund will apply after all other options have been exhausted.

PAYMENT

We accept Pay Pal only. Payment is to be made within 3 days of purchase.
Out of courtesy if you need more than 3 days to make a payment please let us know we are more than happy to accommodate

While we will provide every opportunity, in the event no arrangements have been made, we reserve the right to cancel the purchase and leave neutral feedback for nonpayment.

CUSTOMS

All matters relating to the importation of our products are the sole responsibility of the purchaser. This includes any Import Duties, Sales Tax, customs fees, etc

RETURNS and REFUNDS

In the event our item is grossly misrepresented in the description, you are entitled to a 100% refund.

In the unlikely event, that the item does not arrive or arrives damaged, and you have taken out insurance then you are entitled to a full refund of the damaged item(s) as described above under INSURANCE.

If you are unsatisfied and wish to return the item you must notify us and return the item within 14 days of receiving the item. Once you notify us that you wish to return the item we will send further instructions.

Item must be returned along with all original packaging sent with a tracking number so that you can track that I have received it.

Refunds do not apply to items purchased during:-

*A No Reserve Auction

*Items purchased during a sale

*Items where the price was negotiated

*Items that have been altered

The buyer will pay for return shipping, once the item is received and nothing is missing the refund will be made through PayPal ONLY, less shipping.

EXTREMELY IMPORTANT

FEEDBACK POLICY AND YOUR SATISFACTION

Our primary concern is to have fully satisfied customers. In the event that you may have a dispute please give us the opportunity to find a solution BEFORE leaving negative or neutral feedback.

We understand that viewing an item on your screen and in person are two totally different things. Therefore we consider your purchase as a right to view the stone(s) in person. (Please see conditions under RETURNS AND REFUNDS).

Your time and ours are very valuable, if you take the time to leave feedback we will honor your time by leaving feedback.

We will leave positive feedback where positive feedback is left.

In the event, that you leave neutral or negative feedback without providing us the opportunity to rectify your dissatisfaction we will leave like feedback.

Finally, if you are justifiably dissatisfied with the way in which we have tried to rectify the situation then by all means leave neutral or negative feedback.