PLEASE READ AND EXAMINE ALL INFORMATION, PHOTOS, TERMS AND CONDITIONS PRIOR TO BIDDING. IF YOU HAVE ANY DOUBTS ABOUT ANYTHING PLEASE ASK.

DESCRIPTION – please view photos as part of the description

Stock Number:    0413000118011770486

Gem Stone:    Quartz var. Citrine

Origin (where mined): Brazil

Shape:      Mixed Step Cut

Colour:        Yellow

Clarity:        IC

Pieces:        1pcs

Brightness:      VBright

Transparency:    Transparent

Treatment:      Heat ONLY

(NB: due to the size of the photos some inclusions do not show as much in real life)

PHOTOGRAPHS AND VIDEO

Where ever possible gemstones are photographed under natural daylight with a neutral background. Photos of gemstones are of the original gem for sale. NO STOCK PHOTOS. Photographing gemstones is extremely difficult in duplicating the exact colour and details

Video is taken under artificial daylight.

We try to do our utmost to obtain the most precise results. Please be aware that different monitors maybe set to different resolution or colours may show up slightly differently from monitor to monitor.

COMBINE SHIPPING

Save money on shipping by combining purchases. We do not charge extra for combining items if they are all purchased within the first 7 days of the first purchase. At the time of the first item is purchased, please notify us that you wish to combine shipping.

If multiple purchases are made, they are all shipped at the lowest shipping specified. This includes when one item is specified FREE shipping then all items are shipped FREE.

SHIPPING

We ship to most countries and only to a Pay Pal confirmed address. If you have any doubts please contact us for confirmation prior to bidding.

Our standard shipping is via Registered Post with a tracking number. Registered Post takes longer than regular post. Average delivery time is 14-21 working days.

It is not our business to make money from postage and we always charge the minimum postage charge possible. Please keep in mind that the postage is not the only cost in sending a parcel. There is packaging and time to be factored.

We will send your purchase within 48hours of receipt of confirmed payment, except weekends, public holidays or postal strikes.

PAYMENT

We accept Pay Pal only.

Out of courtesy if you need more than 3 days to make payment please let us know.

CUSTOMS

All matters relating to the importation of our products are the sole responsibility of the purchaser. This includes any Import Duties, Sales Tax, customs fees etc

QUESTIONS

It is HIGHLY encouraged that if you have any questions regarding this listing, please do not hesitate to contact me prior to purchasing, regardless of how trivial it may seem. We will reply as soon as possible, be mindful of any international time difference which may delay a reply

RETURNS and REFUNDS

In the event our item is grossly misrepresented in the description, you are entitled to 100% refund.

If the item arrives damaged, you are entitled to 100% refund.

If you are unsatisfied and wish to return the item you must notify us and return the item within 14 days of receiving the item. Once you notify us that you wish to return the item we will send further instructions.

Item must be returned along with all original packaging sent with a tracking number so that you can track that I have received it.

Buyer will pay for return shipping, once item is received and nothing is missing the refund will be made through PayPal only, less shipping (free shipping fee of $6.90 will be deducted from the total refund), and PayPal refund fees.

Many people do not require a reason for returning purchases, nor do we, however it would be greatly appreciated if an honest reason be given no matter what it may be, this is so that we can improve our listings and service.

EXTREMELY IMPORTANT

OUR FEEDBACK POLICY AND YOUR SATISFACTION

Our primary concern is to have fully satisfied customers. In the event that you may have a dispute or simply not happy with your purchase please give us the opportunity in order to find a solution BEFORE leaving negative or neutral feedback.

We fully understand that viewing an item on your screen and in person are two totally different things. Therefore we consider your purchase as a right to view the stone(s) in person. (Please see conditions under RETURNS AND REFUNDS).

Your time and ours is very valuable, if you take the time to leave feedback we will honor your time by leaving feedback.

We will leave positive feedback where positive feedback is left.

In the event you leave neutral or negative feedback without providing us the opportunity to rectify your dissatisfaction we will leave like feedback.

Finally if you are justifiably dissatisfied by the way in which we have tried to rectify the situation then by all means leave neutral of negative feedback.