PLEASE READ AND EXAMINE ALL INFORMATION, PHOTOS, TERMS, AND CONDITIONS PRIOR TO BIDDING. IF YOU HAVE ANY DOUBTS ABOUT ANYTHING PLEASE ASK.

DESCRIPTION – please view photos as part of the description

Stock Number:               0413037036211011100

Gem Stone:                   Quartz var. Citrine

Origin (where mined):    Brazil
Shape:                              Trillion Mixed Step Cut

Colour:                             Golden-Yellow

Clarity:                              VVS
Pieces:                              1pcs

Brightness:                      Bright

Transparency:                 Transparent

Treatment:                       Heat ONLY

(NB: due to the size of the photos some inclusions do not show as much in real life)

PHOTOGRAPHS

Gemstones are photographed under natural daylight with a neutral background. Photos of gemstones are of the original gem for sale. NO STOCK PHOTOS. Photographing gemstones is extremely difficult in duplicating the exact colour and details.

We try to do our utmost to obtain the most precise results. Please be aware that different monitors may be set to different resolutions or colours may show up slightly differently from monitor to monitor.

COMBINE SHIPPING

Save money on shipping by combining purchases. We do not charge extra for combining items if they are all purchased within the first 7 days of the first purchase. At the time the first item is purchased, please notify us that you wish to combine shipping.

SHIPPING

We ship to most countries and only to a Pay Pal confirmed address. If you have any doubts please contact us for confirmation prior to bidding.

Our standard shipping is via Registered Post with a tracking number. Registered Post takes longer than regular post. The average delivery time is 14-21 working days.

We usually send purchases within 48 hours of receipt of confirmed payment, except on weekends, public holidays, or postal strikes.

All items are shipped from Athens, Greece.

INSURANCE

Although insurance is optional it is recommended. Parcels are sent registered post requiring a signature and tracking number. If you request a different form of sending that does not require tracking and signature, the insurance will not apply even if it is paid for.

There is always a small risk when sending parcels that they may get lost or the contents damaged, in the event that you opt-out of paying insurance you acknowledge and assume all risks whatever they may entail.

In the event you do include insurance, the insurance covers the cost of the items purchased. It does not cover the cost of posting or the insurance cost.

If an item purchased can be replaced with the same or similar then the insurance will cover this option. If the item can not be replaced then a refund will be made only after all other options have been exhausted.

PAYMENT

We accept Pay Pal only.

Out of courtesy if you need more than 3 days to make a payment please let us know.

CUSTOMS

All matters relating to the importation of our products are the sole responsibility of the purchaser. This includes any Import Duties, Sales Tax, customs fees, etc

RETURNS and REFUNDS

In the event our item is grossly misrepresented in the description, you are entitled to a 100% refund.

If you are unsatisfied and wish to return the item you must notify us and return the item within 14 days of receiving the item. Once you notify us that you wish to return the item we will send further instructions.

Item must be returned along with all original packaging sent with a tracking number so that you can track that I have received it.

The buyer will pay for return shipping, once the item is received and nothing is missing the refund will be made through PayPal only, less shipping.

EXTREMELY IMPORTANT
OUR FEEDBACK POLICY AND YOUR SATISFACTION

Our primary concern is to have fully satisfied customers. In the event that you may have a dispute or are simply not happy with your purchase please give us the opportunity in order to find a solution BEFORE leaving a negative or neutral feedback.

We fully understand that viewing an item on your screen and in person are two totally different things. Therefore we consider your purchase as a right to view the stone(s) in person. (Please see conditions under RETURNS AND REFUNDS).

Your time and ours are very valuable, if you take the time to leave feedback we will honor your time by leaving feedback.

We will leave positive feedback where positive feedback is left.

In the event, you leave neutral or negative feedback without providing us the opportunity to rectify your dissatisfaction we will leave like feedback.

Finally, if you are justifiably dissatisfied with the way in which we have tried to rectify the situation then by all means leave neutral or negative feedback.