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Welcome to Gemcation by Ferrum International Co., Ltd, your premier destination for exquisite gemstones. We specialize in sourcing only the finest quality stones, directly from the renowned gemstone markets of Bangkok.

1. Shipping Method & Carrier We use reliable carriers to ensure your gemstones arrive safely and promptly. Shipping methods include standard, express, and expedited options. 2. Processing Time Orders are processed within 1-2 business days after payment confirmation. Custom or special requests may require additional processing time. 3. Delivery Time Delivery times vary based on your location and the shipping method selected. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days or more, depending on customs processing. 4. Shipping Costs Shipping costs will be $40 5. Order Tracking Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier’s website. 6. Delivery Issues/ Return If your order arrives damaged or incorrect, please contact us within 48 hours of receipt. We will work with you to resolve the issue promptly, which may include arranging for a return or exchange. We have 7 day return policy however, the return notification has to be made within 48 hours of receipt. 7. Customs & Duties For international shipments, customs duties and taxes may apply and are the responsibility of the buyer. Please check with your local customs office for detailed information on potential charges. 8. Address Accuracy Please ensure your shipping address is correct before placing your order. We are not responsible for delays or issues arising from incorrect or incomplete addresses. 9. Contact Us For any questions or concerns regarding shipping and gemstones, please contact us, we will ensure any dispute to be addressed professionally. We are here to assist you and ensure your experience is smooth and satisfactory. We look forward to delivering exceptional gemstones to you!