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**About Us** At Arsaa Gems and Minerals, we have been passionately involved in the gemstone and mineral business since 2010. Founded by Salman Khan, our company specializes in offering high-quality gems, minerals, and rare specimens to collectors and enthusiasts worldwide. Since 2017, we have been proud to regularly exhibit at prestigious international gem shows, including Tucson, Denver, and Munich. With a focus on integrity, expertise, and customer satisfaction, Arsaa Gems and Minerals continues to serve the gemstone community with exceptional products and service.

**Standard Shipping Terms** 1. **Processing Time**: Orders are typically processed and shipped within 1-2 business days after payment is received. Please allow additional time during holidays or high-demand periods. 2. **Shipping Carriers**: We use reliable shipping carriers such as FedEx, UPS, and national postal services, depending on the destination and service level selected by the customer. 3. **Domestic Shipping**: Shipping within the country generally takes 3-7 business days, depending on the location and the shipping method selected. 4. **International Shipping**: International shipping times may vary depending on the destination and customs clearance. Delivery typically takes 21-30 business days. Any customs duties, taxes, or fees are the responsibility of the buyer. 5. **Tracking Information**: A tracking number will be provided once the order has been shipped. Customers can track their packages via the carrier’s website. 6. **Shipping Costs**: Shipping costs are calculated at checkout based on the weight, size of the package, and the delivery location. 7. **Lost or Delayed Shipments**: We are not responsible for delays caused by the shipping carrier or customs, but we will assist in tracking the package and resolving any issues that may arise. In the case of lost shipments, please contact us for assistance. 8. **Returns & Exchanges**: Shipping fees are non-refundable in the case of returns or exchanges unless the return is due to an error on our part. 9. **Shipping Restrictions**: Certain countries may have shipping restrictions on gems, minerals, or related products. Please check your country's import regulations before placing an order.