vanessagems Store: Emerald

Merry Christmas & Happy New Year . Office Close on 28/12/2024 until 3/1/2025

SHIPPING TERM 1. Standard Shipping Tracked Registered Post   **No Tracked Registered Post shipping to Canada, all South America countries, Netherland, Latvia, Middle East and New Zealand only can ship with DHL (Effective August 25, 2023)** 2. DHL Express Worldwide Buyer have to top up additional ship charge on shipping address that are out from DHL normal charges area. COMBINING TERMS AND CONDITIONS 1. Buyer can combine as many items as possible within 24 hours start from the first purchase, and we will not charge additional shipping surcharge for additional item. 2. Buyer pay only single shipping fee and free to combine additional item. TERMS AND CONDITIONS OF SALES 1. ALL SALES ARE FINAL - NO REFUNDS, we accept only return to exchange. Returned items must be 100% complete, contain ALL original boxes and packing materials with original condition. Buyer is responsible for shipping charges on returned items. 2. We will not accept any cancellations of sales by buyer due to change of mind after winning. Buyer need to responsible to all purchase by own bidding account. SHIPPING TERMS AND CONDITIONS Registered Mail vs DHL Courier 1. WE RECOMMEND ONLY USING DHL COURIER SERVICE. All shipping by DHL Courier is more secure and reliable because all items sold mainly gemstone and jewelry category. 2. BUYER PAY FULL RESPONSIBLE FOR NORMAL REGISTERED PARCEL LOST. We will not responsible for all registered parcels processing issue, time period and parcel lost. 3. We responsible only to pack and ship all registered parcels to local postal company, which we can track parcels only at final domestic post destination from our country. As soon as parcel left out our domestic postal destination, buyer responsible for ALL further delivery due to buyer choose own shipping method, which buyer pays the responsibility to track and trace the registered parcel by own responsibility. 4. We will not responsible for all registered parcel lost or registered parcel damage due to we DO NOT recommend normal registered mail for gemstone shipping. 5. Buyer need to responsible for own country Custom Tax if applicable. Remark: Jewelry box is not included in purchase, we use jewelry box just for photography