simplygems Store

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PLEASE NOTE: ---All items are shipped from our Australian Head Office ---your bank or credit card statements will show our parent companies as the vendor: trueblueopals pty ltd and lightningopals llc ---please be sure to confirm your mailing address is correct and complete as we only ship to the address on file --- Available Within 7 days -as long as item remains unchanged and unaltered Please note that refunds are exclusive of shipping and handling fees. --- ETA is only suggested time, depending on where you are it may arrive faster or late * NO RESERVE ITEMS*. PAYMENT IS REQUIRED WITHIN 3 DAYS OF AUCTION ENDING. *** ****OR THEY WILL BE RELISTED WITHOUT FURTHER NOTICE*** SHIPPING PRICES INCLUDE POSTAGE AND HANDLING SHIPPING WITHIN AUSTRALIA No FED EX OR DHL is available within Australia. If you choose FEDEX OR DHL shipping pls note that your item will be sent Australia Post express with platinum post with signature required. Online Tracking is available on https://auspost.com.au/ SHIPPING EVERYWHERE ELSE Standard international shipping is a Tracked service picked up by DHL Australia , and delivered by your local postal service Please note it is NOT AN EXPRESS SERVICE Physical delivery will be made by your local service. Online tracking is available within 48 hours on https://www.logistics.dhl/au-en/home/tracking.html Your local tracking number is available at the above link under * MORE SHIPMENT DETAILS * For high-risk countries we reserve the right to send your parcel registered mail if available. For the following countries FRANCE, RUSSIA AND SPAIN, fed ex is unavailable. If fed ex shipping is purchased, we reserve the right to send EMS During these unprecedented times Australia Post, DHL and FedEx have informed us that there may expect delays in their services. We are all striving to get your items to you as quickly as possible but variables that are out of our control contribute to a large part of the delivery process. PAYMENT INFO Direct and wire transfers are available – please email us at opalandgem@gmail.com INSURANCE Lost or stolen parcels are the responsibilities of the buyers unless insurance is purchased REFUNDS AND RETURN Available Within 7 days -as long as item remains unchanged and unaltered Please note that refunds are exclusive of shipping and handling fees. DISPUTES Please contact us via messages or at opalandgem@gmail.com and we will try our best to resolve your issues SINCERELY WITH THANKS