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Dear Clients, As GIA Graduate Gemologists who are passionate and professional about diamonds, precious gemstones, and mineral specimens, there is a commitment to quality at Puti. Here, you can find rare, beautiful, and collectible gemstones and jewelry. Knowledge of gemology ensures that items are purchased and presented with honesty and integrity. Thank you for the opportunity to share these treasures acquired over the years. Happy shopping! Your business is truly appreciated.

***Delivery: Estimated Delivery within 3 - 21 business days (depends on the shipping method used and location of delivery; We ship within 2 business days after receiving cleared payments. For worldwide shipping, please note that the estimated delivery in some countries is greater than 21 business days even with Express Service. Please allow additional time if international delivery is subject to customs processing. ***Customs and import taxes:  Buyers are responsible for any customs and import taxes that may apply after the items have been shipped from the United States. Please note that Puti cannot be held responsible for any delays caused by customs procedures or unanticipated shipping issues. ***Refunds to lost shipments: Puti will not be responsible or refund for the merchandise lost in the mailing process - Unless you have Shipping Insurance. ***Return Policy: At Puti, we strive to provide exceptional products and customer service. We understand that returns may be necessary at times, and we have implemented a return policy to ensure a seamless and fair process for our valued clients. 1. Return Window: Buyers must contact us within 7 days of delivery to request a return and ship out the return item within this 7-day period. 2. Return Shipping and Insurance: The buyer is responsible for arranging and covering the cost of return shipping and/or insurance. Please ensure that the items are securely packaged to prevent any damage during transit. 3. Condition of Returned Items: To qualify for a refund, the items must be returned in their original condition, with all original packaging, tags, and accessories intact. 4. Refund Process: Once we receive and inspect the returned item, we will promptly process the refund. Refunds will be issued using the original payment method used for the purchase. We appreciate your understanding and cooperation with our return policy. If you have any questions or require further assistance, our dedicated customer support team is available to assist you. Thank you for considering Puti for your gemstone and jewelry needs and we look forward to serving you.