Offers - What You Need To Know

Offers - What You Need To Know

One of our exciting options for buyers is the "Make An Offer" feature. This gives our customers the opportunity to make an offer on your items that is usually lower than the Buy It Now price.

When you’re setting up your store you must enter the minimum offer percentage relative to the Buy It Now price.

To set your offer percentage, head to your Selling Dashboard and select "Store Settings". Enter the minimum offer percentage relative to the catalogue price in the General Settings.

Why is this important?

When setting up a minimum offer, it is up to you to choose the value at which offers placed on an item will automatically be rejected.

For example, your default setting is 70%. Any offer below 70% of the Buy it Now price will automatically be rejected and only offers above 70% will be sent to you for approval/rejection.

If you accept an offer above 70% of the Buy It Now price, the buyer is committed to buy your item.

How it works

Example:

• Offer percentage: 70%

• Buy It Now Price is $346.50

• Offer is $340

In this example, the offer is above the minimum offer percentage of the Buy It Now price.

After a customer places an offer, you'll receive a notification in the Messages icon at the top right corner of the website. Click on it to view your unread messages. You can accept or decline the offer in the message conversation with the customer.

Alternatively, you can navigate to your Account Dashboard, click on Messages, and check for unread messages there.

You can also view the offer in the Offers section. Head to your Selling Dashboard, click on Offers and check your current Offers there. To accept or decline an offer, expand the navigation panel by clicking on the 3-point icon.




If you accept the offer, the item will go into the customer's Shopping Cart automatically and the customer will receive a message confirming the acceptance of the offer.

The item will be removed from the marketplace and the customer can pay for the item.