THE PREMIER MARKETPLACE FOR REAL GEMS

How can we help you?

Shipping and Delivery Policy

Delivery Policy and What To Expect With your Order

Processing Time

We allow our sellers 1 - 2 business days to process your order and mark it as shipped. Some sellers may be using services that take longer than this to return the tracking numbers. These sellers are usually from Thailand, Pakistan etc. If you are concerned please contact the seller directly.

Shipping Time

Our sellers are located all over the world so the shipping times can vary from a few days right out to 40 days. If it any point you are concerned about your order, please reach out to the seller by opening the item and clicking "Ask A Question" on the right hand side or clicking the button below to open a support ticket.

Shipping Costs

Our sellers offer many different shipping options with varied pricing. The basic shipping which is untracked can cost approximately $4 while premium services such as FedEx or DHL will incur a higher cost. The exact costs of shipping can be seen during checkout

Postage Tracking Numbers

Not all of our sellers are able to offer tracking numbers, especially for standard postage. Countries like Australia are only able to offer tracking numbers on premium shipping options.

We recommend using https://www.17track.net/en as it is able to show tracking information from carriers all over the world.

If you have any concerns or questions, hit the button below to contact our support staff.

Was this article helpful?

32 people found this article helpful

Still have questions?

Related Articles

Shipping and Insurance Charges Getting Started 30th Aug 2016
3 Strikes And You're Out Policy Verified Sellers 28th Aug 2023
Shipping Preferences - What You Need To Know Verified Sellers 28th Aug 2023
Privacy Policy Legal 6th May 2014
Return Policy FAQs 11th Nov 2019

Latest Articles

Faulty Items Return Policy FAQs 31st May 2024
Upload An Avatar Or Photo FAQs 17th May 2024
How To Change Account Settings Getting Started 17th May 2024
Accepted Currencies FAQs 17th May 2024
Closing Account FAQs 17th May 2024