NO RESERVE AUCTIONS COMING AGAIN SOON

• We will be back soon with our NO RESERVE auctions as usual.

• The U.S. government has indicated that extra tariffs or duties may apply on some incoming parcels into the US. The exact process for how this will be collected is still being clarified.

• This situation is evolving, and we will continue to update our customers as more information becomes available. Our priority is to ensure your orders arrive safely therefore we have temporarily suspended NO RESERVE auction listings till the situation is resolved.

• We will continue to update our customers as more information becomes available.

• Thank you for your patience and see you soon again with some new exciting offerings!

  
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  ABOUT US
  We deal in Natural Earth Mined Gemstones only. Any treatments are fully disclosed. Having been in the business since 2002, at Precious Carats, we strive to work towards a fully satisfying customer experience with full honesty.
  
  GEMSTONE CERTIFICATION
  We fully stand behind the Authenticity of our gemstones. Therefore, Customers can feel free to ask for authenticity certificate on any gemstone from any of the GemRockAuctions approved gem labs in Bangkok, Thailand. The certificate fee will be charged to the buyer depending on the lab without any mark up on top.
  
  BUYING OR BIDDING ON MULTIPLE ITEMS - COMBINING SHIPPING
  You may buy or bid on Multiple items. Combine As many items as you want during the 5 days period and pay one time for all the purchased items. If you are a new customer to our auctions, kindly drop a message of your intent to combine shipment.
  
  SHIPPING TERMS AND CONDITIONS
  We offer Following shipping options
  
  1. Standard Shipping : The Carrier for Standard shipping is chosen by us, depending on the country of the customer.

For Example to name a few:
i) For USA, Canada: via USPS US$9.99, 14-28 business days. Trackable USPS.com
iI) For Australia, Europe, Japan Singapore: Thailand Post. US$9.99 via first-class registered airmail, 14-28 business days.Trackable Thailand Post website.

2. Federal Express, US$34.99, 3-5 days, trackable on FeDex website.

Note: We Ship Within 1 business day of receiving the payment. All items are securely packed and sealed. We will send you the tracking number as soon as the item(s) is shipped. We are not responsible for any delays due to customs clearance or unforeseen delays by the shipping companies. Currently, delivery times may be impacted by Covid-19 restrictions.


IMPORT DUTIES AND TAXES
We do not have any control over duties and taxes in the buyers respective country. Therefore, any import duties, other duties and taxes if any are the responsibility of the buyer.

7-DAY RETURN POLICY
We offer a 7 day inspection period (on arrival) for all of our gemstones. If you are not satisfied, you may notify us and ship us back the gemstone(s) within the 7 day inspection period, with a proof of shipment. Once received by us, we guarantee a full refund of the price paid for the gemstone(s). Please note that the buyer is also responsible for return shipping expenses.

FEEDBACK AND SATISFACTION POLICY
Our Goal is to have fully satisfied customers. If for any reason you are not satisfied with the product, please let us know. Please allow us to resolve any issue you may have before leaving neutral or negative feedback.