philsgems Shop

I have been precision cutting gemstones for almost 60 years . Having lived the early part of my life in Kenya, I sourced most of the early rough from Africa but since migrating to Australia in 1975 have subsequently obtained rough from other countries.

Order Processing: All orders are typically processed and prepared for shipment within 2 business days (excluding weekends and holidays) after payment confirmation. In case of any delays or changes to the processing time, we will notify you promptly via the contact information provided during the order placement. Shipping Methods and Carriers: We use Australia Post Shipping Costs: The shipping cost will be a flat rate of $9.95 for domestic and $14.95 for international. The shipping charges will be displayed during the checkout process before finalizing your purchase. Additional customs duties, taxes, or fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping fees. Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number or a link to track your shipment's progress. You can use this tracking information to monitor the status of your delivery. Shipping Timeframes: The estimated shipping time will depend on various factors such as the shipping method chosen, your location, and any potential customs clearance processes. While we make every effort to ensure prompt delivery, please note that these timeframes are estimates and not guaranteed delivery dates. Estimated shipping timeframes for different destinations: Domestic Shipping: 7-10 business days International Shipping: 21 business days (may vary depending on the destination) Shipping Restrictions: Some countries or regions may have specific restrictions or regulations on importing gemstones. It is your responsibility to ensure that the ordered gemstones can be legally imported into your country. We reserve the right to cancel or refund orders if we are unable to ship gemstones to your location due to legal restrictions or other reasons beyond our control. Shipping Insurance: We highly recommend considering shipping insurance for your valuable gemstone orders. It will provide coverage against loss, theft, or damage during transit. If you choose to purchase shipping insurance, the cost will be added to your total order amount. Address Accuracy: It is crucial to provide accurate and complete shipping addresses during the checkout process. We are not responsible for delays or undeliverable shipments caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support as soon as possible. Order Tracking and Support: If you have any questions or concerns regarding your shipment, please contact phil.a.watkins28@gmail.com